WorldHost Network

Our commitment to world-class customer service is supported by our many stakeholders throughout BC and internationally. The WorldHost network is made up of numerous and diverse individuals and organizations who are similarly dedicated to customer service, and making BC a great travel destination.

Whether the goal of your organization is to train your staff or students internally, or to offer workshops in your community, we provide the right options to ensure your objectives are achieved. Over 20,000 individuals complete WorldHost training every year via licensed delivery organizations.

Why Become a WorldHost Delivery Organization?

  • Get the opportunity to offer WorldHost training – an internationally recognized training program – in your community or within your organization
  • Enjoy an increased opportunity to generate revenue
  • Enjoy access to WorldHost Training Services staff for direction and support in establishing a successful delivery organization
  • Receive a comprehensive operations guide
  • Gain member-access to marketing and promotional materials
  • Receive registration to the WorldHost Information Sharing Exchange (WISE) SharePoint site for learning resources and to connect with other delivery organizations
  • Receive discounts for bulk orders.

View a list of WorldHost Delivery Organizations in British Columbia. You can read about the amazing work they have achieved on our WorldHost Hall of Fame.

Who can join the WorldHost Delivery Organization Network?

All kinds of organizations and businesses are eligible to join the WorldHost Network. Explore your options from the list below:

Community Delivery Organizations

WorldHost training is offered throughout British Columbia via a network of Community Delivery Organizations.

Fees

The cost to become a WorldHost Community Delivery Organization for a five year renewable term is $500 (plus tax).

Who May Apply?

WorldHost Community Delivery Organizations may be a function of a Chamber of Commerce, an employment re-training program, or even part of the services offered by a visitor centre.

How to Apply

If you are interested in becoming a Community Delivery Organization, please contact us at WorldHost@go2hr.ca.

Responsibilities

Each organization is responsible for selecting a program coordinator and identifying individuals that will make great trainers. In addition, Community Delivery Organizations must commit to delivering at least two WorldHost workshops per year.

WorldHost workshops help Community Delivery Organizations achieve success by:

  • Certifying trainers through proven Train-the-Trainer sessions
  • Providing a thorough orientation for participants that covers effective program administration and operations
  • Providing workshop training collateral
  • Helping participants develop promotional marketing and sales materials
  • Conducting community trainer evaluations to maintain quality standards
  • Collaborating with and supporting community stakeholders at public events.

To see a list of workshops scheduled near you, please check the WorldHost Workshops Calendar.

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High Schools

Approximately 100 high schools in BC offer WorldHost customer service training as part of their Tourism programs. Enrolment for high schools to become part of the WorldHost Network is managed through BC’s Ministry of Education. Teachers must attend day one of the Fundamentals Train-the-Trainer session to become certified. Training materials can be ordered through Crown Publications.

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Post Secondary Institutions

Several post-secondary institutions in BC include WorldHost customer service training as part of Tourism Management, Business, English as a Second Language and Continuing Education programs. Students benefit from valuable learning objectives that focus on soft skill development and an understanding of the economic impact of the tourism sector in British Columbia.

Which Post Secondary Institutions in BC are WorldHost Licensees?

Camosun College, Victoria
Capilano University, North Vancouver
College of New Caledonia, Dawson Creek, Fort St. James, Burns Lake, Vanderhoof
College of the Rockies, Invermere
Douglas College, New Westminster
Kwantlen Polytechnic University, Surrey, Langley
Nicola Valley Institute of Technology, Merritt
North Island College, Port Hardy, Campbell River
Northern Lights College, Chetwynd
NorthWest Community College, Hazelton, Masset-Haida Gwaii, Terrace
Pacific Coast University for Workplace Health Sciences, Port Alberni
Selkirk College, Kaslo, Nakusp, Nelson, Trail
Thompson Rivers University, Kamloops, Lillooet
University of the Fraser Valley, Abbotsford
Vancouver Community College, Vancouver
Vancouver Island University, Duncan, Nanaimo, Powell River

Fees

The cost to enrol a post-secondary institution to become a WorldHost Delivery Organization for a five year renewable term is $500 (plus tax).

Responsibilities

Each post-secondary institution is responsible for selecting an internal program coordinator and trainer who will be delivering WorldHost workshops at the School.

WorldHost workshops help Post Secondary Institutions achieve success by:

  • Certifying trainers through Train-the-Trainer sessions
  • Providing an in-depth orientation that covers effective program administration, and operations
  • Providing workshop training collateral
  • Conducting trainer evaluations to maintain quality standards.

To see a list of workshops scheduled near you, please check the WorldHost Workshops Calendar.

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Private Training Companies

Private training companies can add WorldHost workshops to their suite of training products by becoming a licensed WorldHost Delivery Organization.

Fees

The cost to become a WorldHost Licensee for private training companies for a five year renewable term is $500 (plus tax).

Responsibilities

Each organization is responsible for selecting an internal Program Coordinator and Trainer who will deliver WorldHost workshops on behalf of the organization.

WorldHost workshops help Private Training Companies achieve success by:

  • Certifying trainers through proven Train-the-Trainer sessions
  • Providing an in-depth orientation that covers effective program administration, and operations
  • Providing workshop training collateral
  • Conducting trainer evaluations to maintain quality standards. To see a list of workshops scheduled near you, please check the WorldHost Workshops Calendar.

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Corporate Clients

Corporate clients who request training from WorldHost Training Services also become part of our expansive network of organizations promoting customer service best practices.

Who May Apply to be a WorldHost Corporate Client?

Corporate Clients include organizations and businesses from several sectors including tourism, hospitality, retail, education, government, and health care.

WorldHost workshops help Corporate Clients achieve success by:

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Corporate Licensees

Organizations that are looking to raise the bar for customer service excellence by implementing an internal customer service training program can become a WorldHost Corporate Licensee.

Who May Apply to be a WorldHost Corporate Licensee?

This option works well for organizations looking for a training solution without having to rely on outsourced customer service training.

Visit the WorldHost Hall of Fame to learn about Corporate Licensees that are committed to WorldHost customer service excellence.

Fees

The cost to become a WorldHost Corporate Licensee for a five year renewable term is $500 (plus tax).

Responsibilities

Each organization is responsible for selecting an internal program coordinator and trainer who will deliver WorldHost workshops to individuals within their organization.

WorldHost workshops help Corporate Licensees achieve success by:

  • Certifying trainers through proven Train-the-Trainer sessions
  • Providing an in-depth orientation that covers effective program administration, and operations
  • Providing workshop training collateral
  • Conducting trainer evaluations to maintain quality standards.

To see a list of workshops scheduled near you, please check the WorldHost Workshops Calendar.

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International Licensees

WorldHost Training Services offer programs that extend well beyond the borders of British Columbia. Our customer service training workshops have been adopted across Canada and around the world, including Mexico, Palau, the UK, and the United States.

Learn more about our international WorldHost affiliates in our International Licensing program.

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