Customer Service Trainer Certification
WorldHost workshops are offered in communities, businesses and educational institutions across the province through a network of licensed Delivery Organizations. Each Delivery Organization is responsible for endorsing a trainer(s) to deliver WorldHost workshops.
Requirements for Trainers wanting to lead WorldHost Workshops
- Attendance at a Train-the-Trainer session led by a WorldHost Master Trainer
- Completion of WorldHost Fundamentals before certifying in any other program*.
Which Workshops offer Train-the-Trainer sessions?
- WorldHost Fundamentals (3 days, $500 plus tax; 2 days, $400 plus tax; 1 day, $250 plus tax)
- Japanese Service Expectations (1 day, $250 plus tax)
- Customers with Disabilities (1 day, $250 plus tax)
- Service Across Cultures (1 day, $250 plus tax)
- Sales Powered By Service (half-day, $200 plus tax)
- Solving Problems Through Service (half-day, $200 (plus tax)
- WorldHost Ambassador Workshop (1 day), $250 (plus tax)
Requirements for Specific Trainers
Depending on which kind of Delivery Organization you work in, there are different requirements for becoming a WorldHost Trainer. Find your fit from the options below - and be sure to get in touch if you have any questions.
Community Trainers
- Require endorsement from a licensed WorldHost Community Delivery Organization
- Are required to attend the full three-day Fundamentals Train-the-Trainer session and fully participate in WorldHost Train-the-Trainer sessions
Corporate/Private Training Company Trainers
- Require endorsement by a WorldHost Corporate Licensee and are typically staff members of the Delivery Organization
- Are required to attend the full three-day Fundamentals Train-the-Trainer session and fully participate in WorldHost Train-the-Trainer sessions.
Post Secondary Instructors
- Must be school instructors and deliver base-funded training for a minimum of 28 weeks
- Require approval from the Dean or an appropriate decision-maker to deliver WorldHost training
- Are required to stay for two full days of the Fundamentals Train-the-Trainer sessions and fully participate in WorldHost Train-the-Trainer sessions.
High-school
- Must be a B.C. certified high-school teacher who leads Tourism or Career Prep programs in the B.C. school system
- Must have approval from the Principal or an appropriate decision-maker to deliver WorldHost training
- *May take any Train-the-Trainer workshop without pre-requisite
- Are required to attend only the first day of the Fundamentals Train-the-Trainer workshop and fully participate in WorldHost Train-the-Trainer sessions.
Non-certified High-school Support Staff
- Must have approval from the Principal or an appropriate decision-maker to deliver WorldHost training
- Are required to attend all three days of the Fundamentals Train-the-Trainer workshop and fully participate in WorldHost Train-the-Trainer sessions.
Quick Links
Upcoming Courses
- Fundamentals, June 7, Cranbrook
- Fundamentals, June 7, Vancouver (Part of Train-the-Trainer)
- Fundamentals, June 8, Surrey/Vancouver
- Customers with Disabilities, June 10, Vancouver (Part of Train-the-Trainer)
- Sales Powered By Service, June 11 (morning), Vancouver (Part of Train-the-Trainer)
- Solving Problems Through Service, June 11 (afternoon), Vancouver (Part of Train-the-Trainer)
- Japanese Service Expectations, June 12, Vancouver (Part of Train-the-Trainer)
- Fundamentals, July 2, Whistler
- Fundamentals, July 6, Hazelton
- Fundamentals, July 13, Nakusp
- Service Across Cultures, August 10, Surrey/Vancouver
- Japanese Service Expectations, August 10, Surrey/Vancouver
- Fundamentals, September 27, Vancouver (Part of Train-the-Trainer)
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