Customer Service Trainer Certification

WorldHost workshops are offered in communities, businesses and educational institutions across the province through a network of licensed Delivery Organizations. Each Delivery Organization is responsible for endorsing a trainer(s) to deliver WorldHost workshops.

Requirements for Trainers wanting to lead WorldHost Workshops

  • Attendance at a Train-the-Trainer session led by a WorldHost Master Trainer
  • Completion of WorldHost Fundamentals before certifying in any other program*.

Which Workshops offer Train-the-Trainer sessions?

Requirements for Specific Trainers

Depending on which kind of Delivery Organization you work in, there are different requirements for becoming a WorldHost Trainer. Find your fit from the options below - and be sure to get in touch if you have any questions.

Community Trainers

  • Require endorsement from a licensed WorldHost Community Delivery Organization
  • Are required to attend the full three-day Fundamentals Train-the-Trainer session and fully participate in WorldHost Train-the-Trainer sessions

Corporate/Private Training Company Trainers

  • Require endorsement by a WorldHost Corporate Licensee and are typically staff members of the Delivery Organization
  • Are required to attend the full three-day Fundamentals Train-the-Trainer session and fully participate in WorldHost Train-the-Trainer sessions.

Post Secondary Instructors

  • Must be school instructors and deliver base-funded training for a minimum of 28 weeks
  • Require approval from the Dean or an appropriate decision-maker to deliver WorldHost training
  • Are required to stay for two full days of the Fundamentals Train-the-Trainer sessions and fully participate in WorldHost Train-the-Trainer sessions.

High-school

  • Must be a B.C. certified high-school teacher who leads Tourism or Career Prep programs in the B.C. school system
  • Must have approval from the Principal or an appropriate decision-maker to deliver WorldHost training
  • *May take any Train-the-Trainer workshop without pre-requisite
  • Are required to attend only the first day of the Fundamentals Train-the-Trainer workshop and fully participate in WorldHost Train-the-Trainer sessions.

Non-certified High-school Support Staff

  • Must have approval from the Principal or an appropriate decision-maker to deliver WorldHost training
  • Are required to attend all three days of the Fundamentals Train-the-Trainer workshop and fully participate in WorldHost Train-the-Trainer sessions.

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